“New” clothes
A garment is classified New when it:
- has never been worn
- still has its original label
It is strictly identical to an item purchased in store.
If the tag is missing, even if the garment appears new, it will be classified as Very Good Condition.
Clothes in “Very good condition”
Items in Very good condition have already been worn, but:
- they are extremely well preserved
- they have no stains, no holes, no discoloration, no visible defects
They have been carefully checked, washed, ironed and controlled before being put online. These are clothes that often give the impression of being almost new.
Clothes in “Good condition”
Clothing in Good condition may have a small defect, always minor:
- a little dot
- a discreet micro-stain
- very slight discoloration
- a localized trace of wear
You will never find: tears, holes, major stains, or damaged clothing. All small defects are clearly indicated in the description and visible in the photos.
Why no status lower than “Good Condition”?
This choice is voluntary. The objective is to save customers time, prevent them from getting stuck on defects, and allow them to purchase with peace of mind, without unpleasant surprises upon receipt.
Control at every step
Each item of clothing is checked:
- when selecting
- at reception
- when washing
- when ironing
- when taking photos
- when preparing the order
If a defect appears before shipping, the customer is contacted immediately for a refund or replacement.
Buy with confidence
Transparency is at the heart of Les Jolies Trouvailles: offering second-hand clothing that is beautiful, reliable and honestly described, so that purchasing remains a pleasure and not a source of stress.
Article automatically translated from French.
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